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Avid Support - Media Composer Software Standard Support |
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Your creativity doesn’t just work from 9-5, and neither does your equipment. Keeping your technology running smoothly calls for information and expertise that’s there whenever and wherever you need it. Avid Support Services enhances and extends your product support with a network of software and hardware assurance resources. Count on Avid Support Services to keep you ahead of the game. From the largest corporate enterprise to the casual home hobbyist, Avid Support Services has a plan that fits with your needs and your budget.
A support plan for low-complexity environments, Avid Standard Support is designed for customers for whom system availability is not mission critical, yet providing business hours support and access to software updates is key.
* 5 x 9 assisted support - phone, email and chat
* Next business day response target
* Unlimited number of service requests
* Customer defined severity level
* Remote diagnosis via customer allowed connection
* Online Logging, tracking and updating of cases
* 7 x 24 access to online knowledge base and product forums
* Software updates and patches |
0540-30034-01
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