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Avid Support - Mojo DX Uptime Support |
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Your creativity doesn’t just work from 9-5, and neither does your equipment. Keeping your technology running smoothly calls for information and expertise that’s there whenever and wherever you need it. Avid Support Services enhances and extends your product support with a network of software and hardware assurance resources. Count on Avid Support Services to keep you ahead of the game. From the largest corporate enterprise to the casual home hobbyist, Avid Support Services has a plan that fits with your needs and your budget.
Avid Uptime Support is designed for small to mid-sized broadcasters, post-production and Audio facilities requiring system availability beyond normal business hours. Uptime provides round-the-clock access to assisted support and rapid access to onsite and materials.
Includes:
* 7 x 24 assisted support
* 1 hour response time for Critical On Air issues
* Priority queuing
* 7 x 24 access to online knowledge base and product forums
* Software updates and patches
* Same day initial response objective for issues
* Advance Exchange for materials within 1 business day |
0540-30035-03
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