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Avid Support - Nitris DX Limited Uptime Support |
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Your creativity doesn’t just work from 9-5, and neither does your equipment. Keeping your technology running smoothly calls for information and expertise that’s there whenever and wherever you need it. Avid Support Services enhances and extends your product support with a network of software and hardware assurance resources. Count on Avid Support Services to keep you ahead of the game. From the largest corporate enterprise to the casual home hobbyist, Avid Support Services has a plan that fits with your needs and your budget.
Avid Limited Uptime Support includes all the features and benefits of Avid Uptime Support except for materials. It is designed for those customers who require mission critical assistance but keep their own inventory of spare parts.
Includes:
* 7 x 24 assisted support
* 1 hour response time for Critical On Air issues
* Priority queuing
* 7 x 24 access to online knowledge base and product forums
* Software updates and patches
* Same day initial response objective for issues |
0540-30036-05
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